You are empathetic and enjoy contact with users? Join our team and support our client from the FMCG sector in the exciting launch phase of a brand-new app. By responding to user feedback and questions, you will make a valuable contribution to optimizing the customer experience!
Tasks
- You act as the main point of contact for our client's app users in the FMCG sector
- You monitor and respond to user inquiries, complaints and feedback via email.
- You are in close contact with our client and document the incoming feedback in detail
- Experience with community management or customer care on digital channels
- Confident in spoken and written German and English
- Mother tongue German or certified knowledge at an equivalent level (C2)
- Strong communication skills
- Absolute reliability and high-quality awareness
- Remote or hybrid: you decide if you want to work from home, the VI office or a mix of both.
- Cross-location training: take part in our wide range of VI Academy training to evolve and grow aside from our daily business and connect with others.
- Flexible working hours: use our flexible working hours.
- Working abroad: work up to 3 months per year remote from any EU country of your choice.
- Social day: take one workday per year for a charity work of your choice to help others.
- Personal development: book up to 8 weeks of 1:1 coaching with our personal coaches.
- Team events: you and your team members each get 200 € per year for team activities.
- Unpaid vacation days: in addition to your vacation days, you can take up to 10 unpaid days.
For a full-time internship position, we offer a monthly gross salary of 1.758,50 €.
Interested? Then send your application directly here via the online form.
